Alert Notifications

Airlock’s alert notifications give real-time visibility into incidents happening with your users and the impact they are having on them regardless of where Airlock is deployed. They explain why you’re being notified and uncover meaningful and customizable information about the incident and its context. In addition, Airlock will also notify your group team members about various workflow activities.

Alert Notifications

When you create a new group in Airlock, a default alert rule populates within the group’s Alerts view. The default alert notifies all group team members any time an incident is first encountered (for example, when a new issue is created) in this group. This notification is sent via email and any other Legacy Integration services you might have enabled.

Getting notified once when an incident is first seen is generally useful for catching new malicious sites in real-time, but will not notify you about subsequent instances of the same errors. This means that with only the default alert rule in place, you might be losing visibility into critical issues. For tighter control over the alerts you’re receiving, create custom alert rules in your group settings.

Workflow Notifications

Various workflow related activities within Airlock will generate a workflow notification to the relevant team members via email. Core workflow notifications include:

  • Issue Resolved - When a new issue is spotted in your code, it’s marked with an unresolved state. The state changes to resolved when a group team member resolves it (either by manually changing its state in the UI or by submitting a fix) or when the group’s auto-resolve feature is configured. Once the state changes to resolved, an email is sent to all group team members.
  • Regressions – A regression happens when the state of an issue changes from resolved back to unresolved. An email is sent to all group team members.
  • Comments - when a team member adds a new comment to an issue’s Comments thread.
  • Assignment - when a team member is assigned to an issue, they are notified via email.

For more information, take a look at the Notifications documentation.


Creating Custom Alert Notifications