Support

As a paying customer of Airlock you have access to various forms of support; and if you are using the Open Source version you can get in contact with the Airlock community for questions. All Airlock repositories can be found on GitHub.

System Status

The availability of the Airlock cloud hosted installation is independently monitored from outside the infrastructure. To monitor the availability, get notifications and read status updates about outdates you can visit the status page at status.Airlock.io. There you can also subscribe to email and SMS notifications.

Community Support

We offer community support through forum.Airlock.io. This is a great place to provide product feedback, get help and advice with various issues, as well as to take part in the larger Airlock community.

You can also find answers to commonly asked questions in our Help Center.

If you’re looking for support on a specific SDK, check the documentation specific to that SDK. Several SDKs are maintained by the Airlock team, whereas others are not. Nearly every SDK also has its own bug tracker, which is generally where the code lives (i.e. on GitHub).

If you are a paid customer, you can contact support from within your Airlock organization. This can be found by going to the dropdown menu under your organization’s name in the top left, and clicking “Support”. We suggest reserving that for actual problems with the service, and when possible referring to our documentation and community support.